Conditions for cancellation
It may appear that you are unexpectedly prevented from taking your Canal Tour, Special, Private Tour or Boat Rental. You can cancel or reschedule your reservation or booking. We charge a fee for this
Request to cancel or reschedule? Only by email to info@bootjesenbroodjes.nl. Please, in adition your request, attach your booking confirmation.
Canal tours
You can cancel your purchased tickets up to one day before departure or, if possible, reschedule. The processing costs are 20% per change, with a minimum of €5.
Catering booked as part of your Canal tour or Special can be cancelled free of charge up until 72 hours in advance. Because of the preparations needed we charge 75% to 100% of the costs when you cancel the catering less than 72 hours in advance.
Boat rental
Reschedule or cancel time slot sloop:
1. This can be done up to 24 hours before departure:
a. With our cancellation agreement, this can be done once (including any catering) free of charge. When booking, you can purchase this agreement under step ‘Extras’. The cost is €7.50, €10.00 or €12.50, depending on the chosen sloop and sailing time.
b. The cancellation and administration fee is €15, €20,00 or € 25,00 per boat if you have not bought our cancellation agreement (depending on the chosen sloop and sailing time).
2. No refunds are possible within 24 hours of departure, unless the “bad weather policy” is effective.
3. Bad weather policy: In case of rain and/or strong wind, cancellation on the day of departure is possible free of charge. If you have booked drinks or other catering, these will automatically be cancelled free of charge. The rental company will determine on the day of sailing whether the weather conditions are such that you can cancel free of charge.
Rebooking or cancellation if you have booked catering with your cruise:
4. Rebooking or cancelling your sloop is subject to our standard cancellation conditions. Cancelling your catering can be done free of charge up to 72 hours before departure.
5. Up to 24 hours before departure, refunds are only possible if you have our cancellation agreement.
6. Bad weather cancellation: In case of rain and strong wind, cancellation on the day of departure is possible free of charge. If you have booked drinks or other catering, these will automatically be cancelled free of charge. The rental company will determine on the day of sailing whether the weather conditions are such that you can cancel free of charge.
Cancellation/rescheduling requests can only be made via email to info@bootjesenbroodjes.nl , mentioning your booking details.
Private boat tours
If you wish to cancel your boattrip, and do this at least 7 days in advance to your trip, cancelling is free of charge. If cancelled 7 days to 72 hours in advance, we will charge 25% of the total costs. If you cancel up to 24 hours in advance, we will charge 50% of the total costs. Cancelling less then 24 hours in advance is not possible, we are required to charge the full amount.
Catering booked as part of your private tour can be cancelled free of charge up until 72 hours in advance. Because of the preparations needed we charge 75% to 100% of the costs when you cancel the catering less than 72 hours in advance.